Terms and Conditions

These terms and conditions (together with the information and policies contained in the "Customer Service" pages on the website and any other documents referred in these terms and conditions) ("Terms and Conditions") set out the legal terms that apply to your use of our website https://www.viptik.com , any of its sub-domains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf (together, the "Websites" and “Website” being a reference to any one of them) and the other services that we provide (the "Services"). Viptik.com is solely for personal use. You must not use this website for any commercial use whatsoever. We may occasionally change these terms at our sole discretion. Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions.

1. Purchase

All the products and offers are subject to availability. After Confirming your order and receiving your payment we will send you a confirmation e-mail containing full details of your order. Our stock is constantly kept up to date, but what so ever we can not guarantee that any particular item will be available. If an article that you have ordered is no longer available, we will send you an e-mail to the e-mail address that you’ve provided. If we cannot contact you after 15 days and the product is still no longer in stock we will automatically refund your order. We will never replace an article without your acceptance. If you make a different order, that you pay apart, every order will be treated individually and considered a new order. If you need any information you can contact us by online chat and contact form during our office hours of 9:30am to 5:00pm (GMT) Monday to Friday, or via e-mail at [email protected] We reserve the right not to accept your order if the product is out of stock, if we can not receive your payment, or if you do not meet the eligibility criteria (e.g. you are under 18). 2. Payment Our secure payment SSL: Use of Visa / Mastercard / Paypal / Ideal / Sofort banking / Bancontact ... On Viptik.com, you can pay easily and securely. PAYMENT with PAYPAL We accept all major credit cards and prepaid cards, supported by the PayPal circuit. Your financial data will be processed directly by PayPal and will not be shared with Viptik.com. If you decide to cancel an order, the amount paid will be credited to your PayPal account. To register a new PayPal account, visit paypal.com PAYMENT with Stripe Through Stripe we accept all major debit and credit cards from customers in all countries in currencies +135. SECURE PURCHASES On Viptik.com you can buy online comfortably and safely from your home. We accept payments by credit card, Paypal and bank transfer. Every time you buy, our security is always the same. We protect the purchases and the sales with the same means of payment used in the world. Viptik.com does not store any credit card numbers. 3. Returns and refunds You can return your products within 14 days of the date of purchase. However, we recommend that you order your return as soon as possible. In order for the product to be accepted for return, it must comply with certain mandatory conditions: - The return must be announced within 14 days of receipt of the package -The products must be returned in the original packaging - Clothing must be returned unworn, unwashed, undamaged and with their original labels. Shoes and accessories must be returned in and with their original boxes and inside a package; - Cosmetic products can only be returned if they have not been opened and have not been used. These must be returned without the original packaging being unsealed - For hygiene reasons, lingerie and sex toys can only be returned if the packaging has not been unpacked. Once these products are unsealed, they can not be returned - The products must be accompanied by the "Request of return" and mention if you wish a change or a refund Contact our courier to arrange pick-up, or drop off your parcel at a pick-up Access Point. Discover all the details on how to return or exchange in the Customer Care area. You can check the status of your return or exchange at any time in MY VIPTIK. 4. Shipping Orders are processed from Monday to Friday from 9am to 5pm. Once your payment is confirmed, your package is prepared and delivered to the carrier for delivery. Depending on the product ordered and the destination, we offer different media: DHL, Ups, Tnt, Gls, Chrono, PosteNL, Bpost etc. The cost of delivery varies according to the weight, the size of the package and the country of destination. In addition, the delivery time varies from case to case when the order was placed, when the payment was confirmed and also from the country of destination. 5. The website In order to use our services, you must be over 18 years of age. Our technicians are constantly working to keep our Site as accessible as possible to be used by everybody, but we can not guarantee that our website will be uninterrupted, entirely error-free, free of viruses or bugs or compatible with any other software or material. Contacting Us For any questions you can contacts us via e-mail at [email protected], our contact form or via our online chat during our office hours of 9:30AM to 5:00PM (GMT) Monday to Friday. Viptik.com Rue Jean Baptiste Nowelei 71 1800 Vilvoorde Belgium 6. Company Details Registration Name: Holding Miroir Sprl Place of Registration: Kingdom of Belgium Registered Office Address: Holding Miroir Sprl, Rue Jean Baptiste Nowelei 71, 1800 Vilvoorde Belgium Company Registration Number: 0632.725.357 VAT Number: BE 0632.725.357  Contact Email Address: [email protected] 7. Governing Law and Jurisdiction Anything related to your order, use of the Websites or these Terms and Conditions are governed by Belgium law. The courts of Belgium shall have the exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions

Informazioni riguardanti la risoluzione online delle dispute ai sensi dell'Art. 14 Par. 1 dell'ODR (Online Dispute Resolution Regulation):

La Commissione Europea assegna ai consumatori la possibilità di risolvere online le dispute, ai sensi dell'Art. 14 Par. 1 dell'Online Dispute Resolution (ODR) su una delle sue piattaforme. La piattaforma (http://ec.europa.eu/consumers/odr) serve come un luogo in cui i consumatori possono cercare di raggiungere accordi stragiudiziali sulle controversie derivanti da acquisti on-line e da contratti di servizio.

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